Return & Refund Policy

Eligibility for Return

Expired Products: Products that have passed their expiration date upon delivery are eligible for return.
Damaged Products: Products that arrive damaged due to shipping or other circumstances are eligible for return.
Missing Quantities: If your order is missing any items or quantities, please contact us immediately. We will arrange for the missing products to be sent to you.
Return Window: Returns must be requested within 1 day of delivery. If the return request is made after this period, we may not be able to process your return.

Certain items cannot be returned due to health and safety regulations:

Opened or Used Products: Products that have been opened or used are not eligible for return unless damaged or defective.
Temperature-Sensitive Items: Products requiring special handling or refrigeration cannot be returned once shipped.
Special Orders: Custom-ordered or specially sourced products cannot be returned.

Return Inspection: Once the returned product is received, it will be inspected to verify eligibility for a refund.
Refund Method: Refunds will be issued to the original payment method.
Processing Time: Refunds are processed within 7-10 business days after the returned product has been inspected.
Partial Refunds: If only part of the order is returned, a partial refund will be issued for the returned items.

Eligibility for Exchange: We offer exchanges for incorrect, damaged, or expired products, subject to stock availability.
Exchange Procedure: To exchange a product, the original item must be returned first.
Shipping for Exchanges: Pinoymeds.com will cover the shipping cost for exchanges due to defective or incorrect items.

Notification: If your order is missing items or quantities, please notify us within 24 hours of delivery.
Resolution: We will arrange to send the missing items or quantities at no additional cost.

Pre-shipment Cancellations: Orders can be canceled before shipment for a full refund.
Post-Shipment Cancellations: If the order has already been shipped, please follow the return process outlined above.

For assistance with returns, refunds, or exchanges, please contact us: