How It Works (end-to-end import flow)

Pinoymeds makes cross-border, personal-use access simple: pick your products, sort the prescription (if needed), get the proper permit, and receive your order, legally and transparently.

Two clear paths

A) Courier route – non-controlled items
Most prescription medicines, health supplements, medical devices, and cosmetics ship by express courier once your documents are in order.

B) Hand-carry route – controlled medicines
Pinoymeds does not courier controlled/dangerous drugs. Where lawful, they require IC-1 clearance and must be hand-carried by the traveler. We guide you through that process.

Step 1 — Choose your products

• Browse Rx medicines, supplements (≤ 500 g total), devices (1 unit / 100-pack for maintenance items)..
  
• Pinoymeds enforces personal-use limits automatically at checkout so you don’t over-order by mistake.
  

Tip: Unsure if an item is “controlled”? Add it to the cart, our checker flags it and shows the correct path (PUC vs IC-1).

Step 2 — Handle the prescription (if required)

• Have a prescription? Upload a clear photo/PDF (Filipino or Indian doctor).
  
  • Pinoymeds validates basic details and may verify the prescriber’s license.
    
• No prescription? Book a quick tele-consult with a licensed Indian physician.
  
  • Issuing an e-Rx is at the doctor’s independent clinical discretion.
    

What we accept

• English Rx (or officially translated), with patient name, drug name/strength, dosage, quantity, date, and prescriber details.
  
• We store your prescription securely and display it in your My e-Rx Dashboard for future refills (within legal limits).
  

Step 3 — Compliance check & permit type

Pinoymeds runs a behind-the-scenes check and labels your order:

• Non-controlled Rx by courier/post → likely PUC (Personal Use Clearance) may be needed.
  
• Controlled medicines → IC-1 + hand-carry route; courier checkout is blocked for these SKUs.
  
• Supplements/devices/cosmetics → usually no permit, just quantity caps.
  

You’ll see the required steps before you pay, no surprises.

Step 4 — Checkout & secure payment

• Pay in your preferred method; Pinoymeds supports cards, wallets, UPI (where available), and multi-currency pricing with live FX.
  
• For items needing a permit, your order is placed on hold (reserved) while we help you complete documents.
  

Step 5 — Permits made easy

Route A: Courier (non-controlled)

• PUC (if required): Pinoymeds provides the checklist and prefilled details you need to submit to the authority.
  
• Upload the PUC approval in your account (or reply to our email/WhatsApp). We’ll auto-resume your order.
  

Route B: Hand-carry (controlled)

• IC-1: Pinoymeds shares step-by-step guidance and document templates.
  
• Once IC-1 is issued, you carry the medicine personally when you travel. We do not courier controlled items.
  

Note: Authorities issue approvals; timelines vary. We keep you updated and nudge you if anything is pending.

Step 6 — Packing & dispatch (or traveler prep)

Route A: Courier

• Pinoymeds prepares a commercial invoice, packing list, batch/expiry details, and ships via reliable express partners.
  
• You’ll receive a tracking number and live updates (email/WhatsApp/Messenger).
  

Route B: Hand-carry

• We provide a traveler packet, including a prescription copy, invoice, packing list, and IC-1 details, to present at immigration/customs.
  

Step 7 — Customs & delivery (what to expect)

• Importer of Record: You’re responsible for duties, taxes, storage, and permit presentation where applicable.
  
• Keep your Rx/permit handy; customs may ask for it.
  
• For courier shipments, once cleared, your parcel is delivered to your address with real-time tracking.
  

Step 8 — Aftercare, refills & retention

• Pinoymeds sends gentle refill reminders based on your regimen.
  
• Enable subscriptions for maintenance meds/supplements where allowed.
  
• Earn and redeem loyalty points on every purchase.
  
• Need help? Chat on WhatsApp/Messenger or raise a helpdesk ticket, we respond fast.
  

Documents you’ll need (quick checklist)

Everyone

• Government ID, delivery address, and active phone number.
  

Rx products

• Valid prescription (PH or India); for non-controlled courier shipments, FDA Philippines Personal Use Clearance (PUC)  may be needed.
  

Controlled medicines (hand-carry)

• Valid prescription and IC-1. We’ll guide you; we do not courier these items.
  

Typical timelines (guidance, not guarantees)

• Order processing: 1–3 business days (stock + checks).
  
• Permit assistance: 1–5 business days (depends on authority and completeness).
  
• Courier transit: X–Y business days to the Philippines after dispatch.
  
• Hand-carry: depends on your travel date and IC-1 issuance.
  

What Pinoymeds does, and doesn’t, do

We do:

• Enforce personal-use limits at checkout.
  
• Help you identify the right permit path (PUC vs IC-1).
  
• Provide documents that are customs-ready.
  
• Offer tele-consults and Rx upload with secure storage.
  

We don’t:

• Courier-controlled/dangerous drugs.
  
• Guarantee government approvals or exact delivery dates (no one can).
  
• Support resale or commercial import.
  

Micro-scenarios (examples)

• You already have a Filipino Rx for a non-controlled med: Upload Rx → Pinoymeds suggests PUC (if needed) → pay → ship.
  
• You have an Indian Rx for a non-controlled med: Upload Rx → we verify basics → PUC (if needed) → pay → ship.
  
• You need a controlled medicine: Add item → checkout blocked for courier → book tele-consult (optional) → obtain IC-1 → hand-carry only.
  
• You want a glucometer + strips: Add to cart → quantity caps enforced (1 device; strips per pack) → pay → ship.
  
• You want vitamins + shampoo: Add to cart → 500 g & category limits applied → pay → ship.
  

Ready to start?

• Upload Prescription (if you already have one)
  
• Book a Tele-consult (if you need an Rx)
  
• Shop by Category (supplements, devices, cosmetics, non-controlled Rx)
  

Pinoymeds.com  keeps the process transparent, compliant, and human, from first click to refill.