Accessibility Statement
Pinoymeds.com is committed to making our website, chat channels, and tele-consult services accessible to as many people as possible. We want everyone to be able to shop, upload prescriptions, request permit guidance, and track orders with confidence, regardless of technology or ability.
Our commitment
- Pinoymeds aims to conform to WCAG 2.1 Level AA guidelines across core customer journeys (browse → Rx/tele-consult → permit support → checkout → order tracking).
- Accessibility is a continuous effort. We plan and test for accessibility during design, development, and content updates.
What we’re doing
To support accessibility, Pinoymeds:
- Uses semantic HTML, proper headings, landmarks, and WAI-ARIA attributes where needed.
- Ensures sufficient color contrast, visible focus states, and offers keyboard-only navigation (including skip-links).
- Adds alt text for informative images and avoids text insertion in images whenever possible.
- Labels all forms and inputs (e.g., Rx upload, tele-consult booking, checkout), provides clear error messages, and groups related fields.
- Minimizes motion/animation and respects users’ reduced-motion preferences.
- Design pages to be responsive and reflow properly on small screens and zoom levels (up to 200%+).
- Provides captions or transcripts for key multimedia content and will supply alternatives upon request.
- Supports language switching (via WPML) and explicit, concise content for non-native speakers.
Compatibility with browsers and assistive technologies
Pinoymeds is tested with:
- Browsers: the latest two versions of Chrome, Safari, Firefox, and Edge.
- Assistive tech: screen readers such as NVDA and JAWS (Windows), VoiceOver (macOS/iOS), and screen magnifiers/reader modes.
- Devices: desktop, laptop, tablet, and mobile.
For the best experience, please keep your browser and OS up to date.
Technical specifications
The accessibility of Pinoymeds relies on the following technologies:
- HTML5, CSS, JavaScript, ARIA
- Embedded PDFs (for invoices/pack lists), accessible alternatives available on request
- Third-party widgets (WhatsApp/Messenger chat, payment gateways, video conferencing)
Testing & continuous improvement
We use a combination of:
- Manual testing: keyboard-only navigation, screen reader checks, and color-contrast verification.
- Automated audits: tools to flag common issues (contrast, landmarks, labels).
- Content reviews: plain-language checks, table structure, and link clarity.
- User feedback loops: we review all accessibility reports and prioritize fixes on critical journeys (Rx, checkout, order tracking).
If you need help or an alternative format
Pinoymeds will provide reasonable accommodations, such as:
- An accessible HTML or large-print version of PDFs or instructions.
- Email or phone assistance to complete forms (Rx upload, tele-consult booking, permit requests).
- Transcripts or captions for multimedia upon request.
- Assisted ordering via phone or chat if the website is not accessible to you.
How to request: Email info@pinoymeds.com or message us via the site chat.
Response time: We aim to respond within 2 business days and resolve or propose an alternative within 5–10 business days (complex requests may require more time; we’ll keep you updated).
Known limitations (and our plan)
We are aware of the following areas that may not yet be fully accessible:
- Manufacturer PDFs (e.g., device IFUs) that lack tags/structure.
- What we’re doing: provide accessible HTML or tagged PDF on request.
- What we’re doing: provide accessible HTML or tagged PDF on request.
- Third-party chat widgets can occasionally trap keyboard focus.
- What we’re doing: provide a “Skip chat” control and monitor vendor updates.
- What we’re doing: provide a “Skip chat” control and monitor vendor updates.
- Video call platforms (e.g., for tele-consults) may have inconsistent captions across devices.
- What we’re doing: enable platform captions where available and offer live-caption/notes support on request.
- What we’re doing: enable platform captions where available and offer live-caption/notes support on request.
- Color contrast in a few legacy banners may not meet AA standards.
- What we’re doing: phasing in updated styles site-wide.
- What we’re doing: phasing in updated styles site-wide.
If you encounter an issue not listed here, please let us know so we can fix it faster.
Third-party services
Pinoymeds integrates services like payment gateways, couriers, chat, and video calls. While we strive to choose accessible vendors and configure them correctly, some areas are outside our direct control. We will:
- Escalate issues to vendors,
- Provide workarounds or alternatives, and
- Assist you directly via email/phone/chat if a third-party component blocks access.
Tips that may help right now
- Keyboard navigation: Use Tab/Shift+Tab to move to focus, Enter/Space to activate, and Esc to close dialogs.
- Zoom & reflow: Increase zoom to 125–200%+; content should reflow without horizontal scrolling on most pages.
- Reader modes: Many browsers offer a Reader View for simplified text.
- System settings: Enable reduced motion, high contrast, or screen reader features in your OS.
Feedback, complaints, and contact
If you experience a barrier on Pinoymeds or have suggestions:
- Email: info@pinoymeds.com
- WhatsApp/Viber: +639667705788
Please include the page URL, the problem you faced, and your browser/assistive tech. We appreciate your time and will work to resolve the issue.
Pinoymeds.com is committed to continuous improvement so everyone can access safe, compliant healthcare simply and confidently.