Payment Methods & FAQs

At Pinoymeds.com, we want to make your medicine purchases safe, simple, and stress-free. Currently, we accept Bank Transfer as our primary payment method for customers.

Bank Transfer Payment Method

How it works:

1. Place your order on our website.
   
2. At checkout, select Bank Transfer as your payment option.
   
3. You will receive our official bank account details (via email and order confirmation page).
   
4. Complete the transfer using your online banking app, mobile wallet linked to your bank, or over-the-counter bank deposit.
   
5. Upload or email us the proof of payment (deposit slip or screenshot of successful transfer).
   
6. Once payment is confirmed, your order will be processed and shipped immediately.
   

Why choose Bank Transfer?

• Secure and direct payment to our verified bank account
  
• Widely accessible via online/mobile banking or over-the-counter deposits
  
• Instant confirmation for faster order processing
  

Safe & Secure Payments

We only use verified bank accounts registered under Pinoymeds.
Always double-check that the account details match the ones provided in your order confirmation.

• For your protection, we do not request payments to personal accounts or third-party payment apps.
  

Frequently Asked Questions (FAQs)

Payments

Q1. Do you accept Cash on Delivery (COD)?
Currently, we only accept Bank Transfers for security and smooth processing. COD may be offered in the future.

Q2. Which banks do you accept transfers from?
We accept transfers from all major Philippine banks (BDO, BPI, Metrobank, UnionBank, Landbank, Security Bank, etc.). You may also transfer using digital wallets that are linked to your bank account.

Q3. How do I send proof of payment?
You can upload your receipt directly through your order page or email us a screenshot/deposit slip at info@pinoymeds.com.

Q4. How long does it take to confirm my payment?

• Online and mobile bank transfers: usually within 1–2 hours
  
• Over-the-counter deposits: confirmation may take up to 24 hours

Q5. What if I sent the wrong amount?
If you accidentally underpaid or overpaid, please contact us immediately. Adjustments will be made by either settling the balance or issuing a refund/credit, depending on the case.

Orders & Shipping

Q6. When will my order be shipped after payment?
Orders are shipped as soon as payment is confirmed. You’ll receive a tracking number via email.

Q7. Do you deliver nationwide?
Yes, we deliver to all major cities and provinces across the Philippines through trusted courier partners.

Q8. Can I cancel my order after payment?
Orders can be cancelled before they are shipped. Once dispatched, cancellation is no longer possible, but you may request assistance if there are issues with your order.

Safety & Legitimacy

Q9. How do I know my payment is safe?
We only use official business bank accounts. Always verify details from our website or email confirmation before transferring funds.

Q10. Will I receive an official receipt?
Yes, we provide an official receipt once payment has been confirmed. A digital copy will be sent to your email.

Payments & Transactions

Q11. Can I pay in installments?
Currently, we only accept full payments via bank transfer. However, we are working on adding more flexible payment options in the future.

Q12. What happens if I forget to send proof of payment?
Your order will remain on hold until we receive proof. Please upload or email your payment slip within 24 hours to avoid cancellation.

Q13. Do you accept international bank transfers?
Currently, we only accept transfers from banks based in the Philippines. If you are overseas, you may ask a family member or caregiver in the Philippines to complete the transfer on your behalf.

Ordering & Prescriptions

Q14. Do I need a prescription to order medicines?

• Prescription medicines: Yes, a valid prescription from a licensed doctor in the Philippines is required.
  
• OTC medicines & wellness products: No prescription needed.
  

Q15. How do I upload my prescription?
During checkout, you can upload a clear photo/scan of your prescription. Alternatively, email it to info @ info@pinoymeds.com after placing your order.

Q16. Can I place an order on behalf of a family member or a patient I’m caring for?
Yes. Caregivers or relatives may order, provided you can submit the required prescription and proof of payment.

Delivery & Shipping

Q17. How long does delivery take?

• Metro Manila: 1–3 business days
• Provincial areas: 3–7 business days, depending on courier coverage

Q18. How much is the delivery fee?
Delivery fees depend on your location and order size. The exact cost will be calculated at checkout.

Q19. Do you deliver to remote provinces or islands?
Yes, we deliver nationwide. Some remote areas may take longer, but our partner couriers ensure safe delivery.

Q20. What if my order is delayed?
You’ll receive tracking updates via email/SMS. If delivery is delayed, our Customer Care Team will assist in coordinating with the courier to ensure a timely resolution.

Refunds, Returns & Replacements

Q21. Do you accept returns?
For safety reasons, medicines cannot be returned once they have been shipped. However, if you receive a wrong or damaged item, we will arrange a replacement.

Q22. What if the medicine I ordered is out of stock?
We’ll notify you immediately. You can either:

• Wait for restock,
• Choose an alternative (if approved by your doctor), or
• Request a full refund.

Q23. How do refunds work for cancelled orders?
Refunds are processed via bank transfer to your account within 5–7 business days after confirmation is received.

Safety & Legitimacy

Q24. Are the medicines genuine?
Yes, all products come from licensed distributors and manufacturers registered with the Philippine FDA. We do not sell counterfeit or unregistered products.

Q25. How do I check if my medicine is FDA-approved?
You can search the Philippine FDA online registry or contact us, and we’ll gladly assist you in verifying the product.

Q26. Is it safe to buy medicines online?
Yes, when you buy only from licensed, trusted sellers like [Your Brand Name]. Avoid unverified online sellers or social media resellers.

Customer Support

Q27. What if I have questions about dosage or side effects?
While we provide general usage guidelines, only your doctor can give personalized medical advice. If you experience side effects, stop taking the medicine and consult your healthcare provider immediately.

Need Help?

If you have any concerns about payment or order confirmation, contact our Customer Care Team at:

• Email: info@pinoymeds.com
• WhatsApp/Viber: +639667705788

Available: 24×7
We’re here to help ensure your medicine purchase is safe, smooth, and reliable.